Website Design & Tech Support

Website Design & Tech Support

Website support services that keep your donation pages up and working when donors are actually ready to give, backed by ongoing maintenance, monitoring and security.

Most missed donations aren’t lost because someone decided not to give. They’re lost because a form errored out, a page loaded too slowly, or the site went down right when an emergency appeal or Ramadan campaign sent traffic to it. That’s exactly what our website support services are built to catch before it costs you the next gift.

Who This Is For

Our website support services fit organizations in situations like these:

• A donation form has already failed mid-campaign and you found out from a donor, not from your own monitoring
• Your site works on a normal day but nobody’s confirmed it can hold up when an emergency appeal or Ramadan push sends a traffic spike overnight
• Plugins, backups and security patches haven’t been touched in over a year, and nobody on staff owns that job
• You’re paying for hosting but not for anyone to actually watch the site, so issues get discovered by donors before they get discovered by you

What’s Included in Our Website Support Services

Here’s exactly what our website support services cover, so there’s no guessing what you’re paying for:

1. Maintenance and monitoring

• Monthly website health checks covering broken links, outdated plugins and page errors
• Security monitoring and malware scanning
• Scheduled backup management, so a hack or bad update can be reversed in minutes, not days
• Uptime monitoring with alerts, not a monthly report you find out about after the fact
• Donation form testing on a regular schedule, not just when someone complains

2. Emergency support

• Defined response process for urgent issues during an active campaign: who you contact, how fast, what happens first
• Urgent fixes on live donation or payment issues typically addressed within 24 to 48 hours

3. Minor content updates

Small text and content edits (event dates, campaign banners, staff changes) included as part of your plan, so you’re not paying separately for every small change

Website Redesign and New Builds

If your site needs more than maintenance, meaning the design itself is outdated or was never built for donor conversion, we handle full redesigns and new builds as well. This sits on top of our website support services, not instead of them: a new site still needs website support services six months after launch, which is where most nonprofit websites actually start breaking down.

• Mobile-first redesign built around donor conversion
• Campaign landing pages for Ramadan, Jummah outreach or specific appeals, live in 1 to 2 weeks
• Simplified donation flow to cut steps between “decide to give” and “gift complete”

Why Choose Our Website Support Services Over a General Web Agency

Here’s how our website support services compare to what you’d get from a general web agency:

Platforms We Build On

We built websites on WordPress for most clients. It gives your team control to make small edits without needing a developer for every change. If you’re already on Wix, Squarespace or another platform and it’s working, we won’t push a rebuild, we’ll only recommend switching once the platform is actually limiting what your site can do.

Real Results

Here’s real work delivered through our website support services and full site builds. We’ve built full websites for organizations including ICNA Chicago, Dawah Institute and AMS Coldwater, including their donation pages and payment gateway setup. Work like this covers building the giving flow from scratch and making sure the payment processor behind it is configured and working correctly, not just the page design.

See case studies and portfolio for our full body of work.

Website Support Services Pricing

Pricing for our website support services depends on how active your site is:

• Ongoing support: monthly retainer, scaled to how active your site is. A small mosque with a simple site and low change volume lands at the lower end. A larger organization running multiple campaign pages pays more, because more is actually being maintained.
• Redesign or new build: 4 to 8 weeks depending on scope, priced separately from the support retainer.

No flat, one-size-fits-all package. Get a custom quote.

Frequently Asked Questions

Q1. What is nonprofit website maintenance and what does it actually include?

It covers the ongoing technical care a website needs after launch: security updates, backups, uptime monitoring, broken link and plugin fixes, and testing donation forms and payment integrations so they keep working as browsers, plugins and payment processors change over time.

Q2. Why does website maintenance matter for nonprofit fundraising specifically?

Donation pages are where fundraising traffic converts into actual gifts, and most nonprofits send that traffic during short, high-stakes windows like Ramadan or an emergency appeal. A high percentage of donors also research an organization’s website before giving for the first time, so a slow or broken site doesn’t just lose the transaction in front of you, it damages trust before a donor even reaches the donate button.

Q3. How often should a nonprofit website be maintained?

Security updates and backups should run on an ongoing basis, not a one-time schedule. Most organizations do well with monthly health checks and a full technical review each quarter, with donation forms tested more frequently around major campaigns like Ramadan or year-end giving.

Q4. What happens if a donation form breaks during a fundraising campaign?

Every gift lost to a broken form during an active campaign is a donor who was already prepared to give. The fix depends on having a support provider who treats that as an urgent issue with a same-day response, not a routine ticket that waits until the following week.

Q5. How much does nonprofit website maintenance typically cost?

Costs vary based on how active a site is and how much ongoing work it needs, but a maintenance plan is almost always far cheaper than the cost of one missed campaign due to a broken donation flow. Retainers should scale to your organization’s actual size rather than a flat rate that overcharges smaller nonprofits.

Q6. What’s the difference between website maintenance and a full website redesign?

Website maintenance keeps an existing site secure, functional and up to date. A website redesign rebuilds the site itself, usually because the design is outdated or wasn’t built for donor conversion in the first place. Most organizations need maintenance continuously and a redesign only every few years.

Q7. Do you provide emergency support during active fundraising campaigns?

Yes. Urgent issues on live donation or payment pages during an active campaign are treated as priority fixes, typically addressed within 24 to 48 hours.

Q8. Do you offer affordable support for small mosques and Islamic centers?

Yes. Retainers scale to your site’s actual activity, so a simple site with infrequent changes costs significantly less than a multi-campaign setup.

Protect Your Next Campaign Before It Starts

Our website support services team is ready before your next major giving push. Book a call or call (630) 394-2926.

Book a Strategy Call